Returns

Returns

If your outfit is not for you here’s what you need to do to return it…

UK Customers
Returns are £2.50, this charge will be deducted from your refund.

Returns can be made 14 days after purchase if the product is in perfect condition, unworn and the labels are still attached. 

At Somersetbyalice we are paperless. This means to make a return you need to go online to process your return.

We only accept returns on products bought from www.Somersetbyalice.com. Please do not return anything bought from John Lewis. Please note John Lewis website or stores can not accept returns bought on www.Somersetbyalice.co.uk. For further queries please contact enquiries@somersetbyalice.co.uk.

How to action your return

Make sure the items have the labels attached and the product is neatly packed back in its packaging.

Use the Royal Mail portal to log your return. Make a Return.

Fill in your order number, select your items and reason for returning them to us.

You can then print this out and attach to your parcel or use the QR code at the post office where they will print a label.

Make sure you keep your receipt from the post office/drop off point.

If you still have queries please contact our customer service team at enquiries@somersetbyalice.co.uk

International Returns
Returns from ROI, USA or Australia need to be arranged by the customer and the costs covered by the customer. We have increased our return period to 30 days to allow for a longer delivery period.  

Please return your order to:
Airbox Fulfilment (C/O Little Mistress)
Unit 18 Ascent Logistics Park North
Fraserfields Way
Leighton Buzzard
LU7 3RJ

Important Information

You will receive an email from the courier when your return has been received into our warehouse. Once your return has been refunded by our team you will then receive an email from Somerset.

Wrong or Faulty Items

We hope that these issues will not occur but if this should happen please contact our customer service team who can look into this for you enquiries@somersetbyalice.co.uk

Exchanges

Exchanges are something we do not offer as a service.